FAQ

Your order will be delivered directly to your doorstep by our trusted delivery partners. We ensure all orders are carefully packed and handled with care to maintain the quality of your products during transit.

• Make sure to provide accurate delivery details, including your postal code, during checkout.

• Ensure someone is available at the delivery address to receive the order.

• If you face any issues, contact our customer service team for assistance.

You can check your order status by:

• Logging into your account on our website and navigating to the “Order History” section.
• Tracking your order using the tracking link provided in your order confirmation email.
• Contacting our support team with your order number for updates.

Shipping charges depend on your location and the delivery zone.

• City of Toronto: $6.99
• Peel Region: $8.99
• Halton Region: $12.99
• York Region: $9.99
• Durham Region: $9.99
  For detailed information, please visit our Shipping Details page.

Yes, you can cancel your order before it is dispatched. To cancel, follow these steps:

• Log in to your account and go to the “Order History” section.
• Select the order you want to cancel and click the “Cancel Order” button.
  Alternatively, contact our customer service team with your order number for cancellation assistance.

Note: Once the order is dispatched, cancellations may not be possible.